Shipments and Returns

Delivery & Shipping
 

a) The estimated delivery time will be displayed in the respective article or announced at the time of the offer. It usually takes 3-7 business days for the EU area and 2-3 weeks for the US and Canada for stored items. For non-stocked goods, the delivery time is extended by 7-21 working days, depending on the nature and timing of the order. In special cases, such as with a high order volume or with individual wishes the delivery time can be extended. The delivery time begins to run as soon as all order details have been clarified and the agreed advance payment has arrived on our account.

b) We deliver to all EU countries, Switzerland, USA and Canada.

c)
Shippingcosts:

--- Free shipping ---

FREE SHIPPING WITHIN AUSTRIA AND ALL EU COUNTRIES 

To all other Europe countries (no EU) we charge a flat rate of 14,90 Euro, for shipping to USA or Canada we charge a flat rate of 18,90 Euro up to a value of 120,--, a flat rate of 28,-- up to a value of 200,-- and from a value 200,-- and up we charge a flat rate of 42,-- Euro.

After written agreement, the ordered goods can also be picked up.

d) Agreed delivery times are basically only reference dates, unless they have been expressly promised in writing as fixed dates.


e) If the desired goods are not available or cannot be delivered within a reasonable delivery period, the customer will be informed immediately by musterAG.com. The customer is then entitled to withdraw from the contract and any purchase price already paid will be refunded.

f) The goods are delivered by post, USP or DHL. After agreement, the ordered goods can also be picked up by yourself.

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Right of Withdrawal


a) In accordance with the provisions of the Distance Selling Act (§ 5a KSchG and § 12 FAGG), the consumer has the right to withdraw from the contract within a period of 14 days from receipt of the goods.

b) Goods made according to individual customer specifications (eg: printing of individual designs, individual sewing orders, etc.) are excluded from this provision. The statutory warranty provisions remain unaffected.

c) In order to exercise your right of revocation, you must inform us (musterAG.com, Buchgrabengasse 19, 3003 Gablitz, Austria; info@musterAG.at) of your decision to use this by means of a clear statement (eg a letter sent by post or an email) Revoke contract, inform.

In order to maintain the cancellation period, it is sufficient for you to send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

d) Following the revocation:
If you withdraw from this Agreement, we will promptly notify you of any payments we have received from you, including delivery charges (excluding any additional costs arising from a specially selected delivery vs. a standard delivery), and no later than 14 days from The day on which the notification of your withdrawal of this contract has been received by us. For this repayment, we will use the same form of payment that you used in the original transaction, unless otherwise agreed with you.
We may refuse to repay you until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

e) In the event of withdrawal, the goods must be returned to us by the Buyer immediately and in any event not later than 14 days from the date on which you inform us of the cancellation of this contract.
The costs of the return are borne in principle by the customer. Exemptions require the written form.


Warranty

a) Should it come, despite our high quality standards to complaints, we will in accordance with the statutory warranty provisions for defects guarantee replacement or refund. The warranty applies only to defects that at the time of handing over the goods were already in place.

b) This does not apply to defects caused by improper handling of the goods (such as too hot washing).

c) The statutory warranty period lasts 24 months from delivery of the goods.


Rev. of May 2018